Grande Communications is currently seeking a Commercial Technical Support Representative. This position will be assigned to a queue actively answering inbound customers calls. Using various systems and applications, technican is responsible for providing basic to advanced troubleshooting assistance to business customers to determine service inturruptions.
In this role the Primary Responsibilities will include:
Under limited supervision, assist business customers by performing troubleshooting procedures for prompt resolution with their Grande services.
Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues
Understand and interpret the customers needs while providing a fast and accurate practical solution to their problem.
Strive to achieve goals and deadlines established to meet customer commitments promptly, accurately and professionally.
Notating customers account in the various systems.
Maintaining or exceeding established service level goals.
Perform additional duties as required.
Our ideal candidate will possess:
High school diploma or GED required
Must have three years related experience.
Ability to use PC's and other standard office equipment
Ability to communicate verbally and comprehend through listening skills to resolve customer problems or complaints.
Must be able to write legibly and perform the following mathmatical calculations: addition, subtraction, multiplication, division.
Does this sound like the career you've been searching for? If so, we want to hear from you! Submit your resume or application now for immediate consideration.
About Us
Grande Communications has a UNIQUE corporate culture where VALUES COUNT! We do our best to: deliver the things that we say we will, be honest & truthful showing respect for others, be easy to do business with both internally & externally, serve our customers & community with passion and commitment and HAVE FUN! Grande encourages an environment of continuous learning, through various training programs and career progression plans. Our success as a company depends on the talented folks we employ!
Benefits
Medical, Dental and Vision Plans
401K plus employer matching contribution
Paid Time Off
Paid Holidays
Basic Life and AD&D Insurance
Voluntary Spouse & Dependent Life Insurance
Short & Long Term Disability Plans
Section 125 (Medical & Dependent Care Reimbursement) Plan
Employee Assistance Program
Free phone service, High-Speed Data, Cable Television (in Grande service area only)
Career Development Program
Tuition Reimbursement
Grande proudly embraces diversity and continues to be an Equal Opportunity Employer!
Apply online at www.grandecom.com/careers for immediate consideration!
- Location: San Marcos, Texas
- Compensation: Dependent upon experience and skills
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- Please do not contact job poster about other services, products or commercial interests.