Front Desk Receptionist
Summary
Performs a variety of customer service and administrative activities such as reservations, checking in and out guests, guest requests, answering telephones, and providing exceptional customer services.
Job Duties
• Greet guests with a friendly and professional manner.
• Check-in and check-out guests in accordance with hotel procedures
• Collect and record guest information.
• Activate, assign, and de-activate keys for guests.
• Collect payment from guests for room charges and other fees.
• Use selling techniques to sell rooms when needed.
• Make and confirm reservations on a daily basis.
• Answer phones, take messages, and transfer calls to appropriate guests and/or co-workers.
• Maintain a tidy and clean work area and lobby.
• Be informed of room condition and availability.
• Resolve customer complains in a professional manner.
• Notify management of issues that you can not solve.
• Communicate with housekeeping, maintenance and security departments as needed.
• Other duties as assigned.
Experience
• 1 year plus experience preferred in hospitality
Skills/Qualifications
• Ability to use computers and other front desk equipment.
• Ability to follow verbal and written directions.
• Ability to provide written and oral communication skills
• Ability to gain knowledge of front desk procedures
• Ability to positively communicate to guests and co-workers.
• Ability to work scheduled hours.
• Ability to complete applicable front desk forms and communicate any problems or issues to management.
• High school diploma or equivalent
• Ability to have reliable transportation
Physical Demands
• Walking and standing frequently
• Bending, reaching stooping
• Ability to lift up to 15lbs