Customer-focused professional looking for new opportunites

Customer-focused professional with 10+ years of leadership experience overseeing operations, managing workflow across multiple locations, and delivering high-quality service to diverse customer groups. Strong background in technical troubleshooting, staff training, scheduling, and building efficient, safety-conscious work environments. Recognized for reliability, communication, and improving customer satisfaction through consistent, hands-on support.

High-Volume Customer Support | Conflict Resolution | Service Recovery | Communication Skills | Client Relationship Management

Scheduling | Workflow Optimization | Training & Development | Multi-Site Leadership | Inventory Oversight | Safety Compliance | Process Improvement

Light Mechanical/Electrical Troubleshooting | Equipment Setup | POS & Office Systems | Documentation & Reporting | Diagnostic Platforms (U-Haul, Ford, GM)

Team-Oriented | Patient | Detail-Oriented | Professional Demeanor | Fast Learner | Dependable | Positive Attitude

• Performed cleanroom gowning and maintained zero contamination incidents across all lab sessions.
• Assembled and tested electronic circuits on breadboards, troubleshooting voltage and current issues while following lockout/tagout procedures.
• Used precision measuring tools to verify component dimensions in line with specified tolerances.

• Provide on-site customer-facing support during computer and equipment installations.
• Communicate technical findings and solution steps clearly to non-technical clients.
• Maintain documentation and service records to support operational transparency.

• Manage daily operations across multiple office locations, including workflow, staffing, and equipment needs.
• Train employees on customer service, safety, and technology processes to improve performance.
• Maintain business continuity by troubleshooting hardware issues and coordinating repairs.

• Provide on-site customer-facing support during computer and equipment installations.
• Communicate technical findings and solution steps clearly to non-technical clients.
• Maintain documentation and service records to support operational transparency.

U-Haul Technician Training Program (Trailer Certification)

Occupational Skills Award: Semiconductor & Advanced Manufacturing

PMI Project Management Ready™ Certification

MS, Business Psychology

BA, Economics