Objective
Ambitious and resourceful individual with a deep, practical understanding of modern technology acquired through extensive self-directed learning and real-world application. My experience includes troubleshooting, virtualization, hardware, and software rollouts, demonstrating a proven capability for independent problem-solving and high-quality execution. Seeking an opportunity to use this unofficial but practical ability in a challenging entry-level tech role.
Professional Experience
Sales Associate / Key Holder | Smoke Tokes #9 — San Antonio, TX
October 2023 – Present
• Initiate and complete all opening and closing procedures, meticulously ensuring secure cash handling and strict adherence to safety protocols.
• Maintain a vigilant watch over the sales floor and camera systems to proactively prevent theft and quickly address suspicious activity, safeguarding company assets.
• Deliver exceptional customer service while confidently enforcing store policies and implementing effective loss prevention measures to ensure a safe and professional environment.
• Actively assist with inventory tracking and strategic restocking of high-value items, contributing directly to accurate records and reduced shrinkage.
• Train new team members on all facets of store operations, policy compliance, and secure transaction processing, fostering a competent and cohesive team.
Production Team Member | Tru Homes — Belton, TX
August 2019 – January 2023
• Operated complex machinery and equipment, upholding a serious commitment to both safety regulations and high-quality production standards.
• Inspected products and systems to rapidly identify and correct any technical or quality discrepancies, ensuring flawless output.
• Collaborated seamlessly with team members to consistently meet and surpass challenging production goals while always prioritizing a safe and efficient work environment.
• Provided thorough, hands-on training to new colleagues, empowering them with the proper procedures and technical knowledge for equipment use.
GED Tutor | Virginia Department of Corrections — Rustburg, VA
March 2013 – April 2019
• Led and facilitated GED preparation classes for incarcerated students in a secure setting, creating a supportive and focused learning atmosphere.
• Skillfully developed and customized lesson plans and learning materials to effectively engage students with diverse educational levels and backgrounds.
• Tracked and analyzed student progress, maintaining detailed and confidential records to chart achievement and guide future instruction.
• Maintained vital communication and collaboration with correctional staff to align educational objectives with facility safety and operational guidelines.
Skills
• Loss prevention and surveillance
• Asset protection
• Cash handling and POS systems
• Team training and leadership
• Customer service and conflict resolution
• Microsoft Office (Word, Excel, PowerPoint)
• Safety and policy enforcement
• VMware
• Linux
• Mac OS & iOS
• Troubleshooting
References provided upon request.