Professional Summary:
Meticulous IT Professional with over 18 years of technical work experience. Proven expertise in supporting and optimizing the performance of workstations, operating systems, network systems, hardware and software including installation, configuration, and preventative maintenance. Point of Contact between IT team and Vendors Dept of Defense, Best Buy. Provided exceptional technical support both remote and onsite with prompt resolutions to maximize customer satisfaction and optimizing the company’s bottom line. Able to quickly learn and adapt to new concepts, technologies, and environments.
Technical Competencies
• Soft-Programing:
Unix, SQL, V-Basic, J2EE (Gui Interface), HL7, Oracle 8i
• Operating Systems:
Windows 11,10, Compaq 3200/1600 ProLiant, Raid DATA Storage, Macintosh X, Unix Sco 8 + vi
• Applications:
Microsoft Office 365 Suite, MS Office 2021, Exchange Server 2019, Microsoft Anomaly Tracker System, MS Ents SQL 7, IBM Tivoli Netview, Active Directory, Novell 4.3, VB6, Q Basic, J2EE (Gui Interface), IIS, IPlanet, Apache Web Server, Oracle connectivity and query structure errors, OLAP, MDAC, Content Server. SaaS, PaaS, IaaS, SAP-CIS
• Business/Process tools:
QuickBooks, Smart draw, MS Point of Sales 2019, Office Business Solution Microsoft 2019, .
• Proprietary Software:
HL7, ERP, SAP FI/CO Remedies 8, ServiceNow, Content Server, WebDAV, NorthStar, VNC, Procom, PC anywhere, ECRM/Web App, Maestro, Symphony, VRU.
• Hardware:
• Switches, Dell Power Edge 2650 server, Cisco 3700, Nortel, PBX 100, ROLM, POTS, Meridian 22XX, AT&T 74XX, GTE, SIEMENS, Servers Compa q 3200, 1600.
• Management:
• Internal testing helped increase product turnover by 20% and sales by 13% in a five-month period
• Trained 10 new employees, five of them rapidly promoted
• Inbound call center trainer
• Recognition from Fort Monmouth for Product Manager Digital Switched Systems Modernization D.O.D
• Worked with EDI manager to automate transactions (date, amount, purchase order)
• Compliance, Risk Management, Twic Security Clearance
Education:
• Intensive Cloud Computing Hands-on Training 2023
Online Cloud Boot Camp
ACI- Audit Cyber IT Learning, San Antonio, TX 2021
• Certified Network Defender, Certified Ethical Hacker, Security +
University of Fairfax- Fellowship 2010
• Master in Information Security for Enterprise
Metropolitan State University, Saint Paul, MN 2003
• Bachelor in Marketing
Minneapolis Technical Community College 1999
• A+ / Network+ Certifications
Minneapolis Technical Community College 1995
• Associate in Sciences
TCF BANK 1991
• Accounting & Bookkeeping
Work experience:
Trends Distribution, Co.
IT Consultant for Small Business 1/2013 – Current
• Point of liaison between Technical Department and Clients/State Agencies
• P.O.C (point of contact) for procurement and or communication strategist (updates, R&D)
• Consulting for new business, system analysis, data migration, TMS check
• Recommendation upon bidding approval
• Translate business requirements into functional requirements and document these in functional specifications to facilitate enhancements
• Did various consulting work for different Fortune 500 companies as a System Administrator
• Intensive software testing in different environments
• Experience in gathering requirements
• Conducting fit/gap sessions
• Performing system configuration
• Documenting business processes
• Developing functional specifications
• Conduct testing
• Developing training materials
• Cabling installation from initial routing, configuring, testing, loop check
• Repair, referring to 3rd Party (cabling and or fiber)
• Windows10 & 11 Desktop
Technisource at Citibank. 3/2012 - 1/2013
Systems Analyst 2
• Provided Tier 2 Technical Global Help Desk Support for UNIX systems
• Assisted customers remotely with troubleshooting, and handled escalations
• Supported North America and Canada French speaking customer exclusively
• Handled branches connectivity issues, database, monitored servers
• Re-routed printers
• ServiceNow
• Assigned ports for printers
Performance Broadband 10/2011 - 5/2012
Cable Technician Sub-Contractor
• Worked on the Time Warner Cable Account
• Installation of peripherals, coaxial cable, Cat 5, and RJ 11
• Termination of satellite dish on customer sites
• Evaluation of installation for Whole structure playback
• Installation of Modem, VoIP, Router, DVR, Wireless Modem (SMS), High-Definition DVR
TechniCom Guadeloupe, French West Indies 11/2010 - 12/2011
Systems Analyst
• Remote access to Customer’s data
• Data manipulation
• Update of Clients’ Data Base
• Daily troubleshooting of network, computers, network
Saint Francis Community Services, Dodge City, Kansas 11/2009 - 11/2010
Case Manager
• Reintegration
• Deadline
• Creation of Secure File
• HIPAA
• Security on Social Security for everyone
• Citrix module
• Classification of file and Secured Information
• Outlook 2007
• Remote Access
National Beef, LLC Dodge City, KS. 1/2008 - 10/2008
• Worked as a systems analyst with Rockwell Automation Printers
• Responded to all alert to all troubleshooting during production
• Platform Windows 2000/XP Professional
• Troubleshoot programmable logic controller printers (PLC)
Trends Distribution, Guadeloupe, FWI. 1/2006 - 9/2007
• Provided onsite support for local customers
• Daily troubleshot of Pc and Mac
• Configuration, install, imaging, networking
Tek System, Inc. Edina, MN 1/1999 - 11/2005
IT Consultant Tier 2
• Did various consulting work for different Fortune 500 companies as a System Administrator
• Intensive software testing in different environments
• Experience in gathering requirements
• Remote work due to weather condition
• Conducting fit/gap sessions
• Performing system configuration
• Documenting business processes
• Developing functional specifications
• Conduct testing
• Developing training materials
Best Buy Corporate Headquarters, Richfield, MN
• Solution development lab, debug products before deployment
• Created elaborate solutions for customers
• Point of liaison between Technical Department and Vendors
• P.O.C (point of contact) for procurement and or communication strategist (updates, R&D)
3M Company, Maplewood, MN
• Worked as systems analyst level II
• Remote work due to weather condition
• Re-imaged employee’s laptops and desktops
• Provided Internet Security
• Provided remote support for customers worldwide by Troubleshot computer errors, handled escalation tickets
The Mosaic Company, Plymouth, MN
• Systems Administrator
• Provided system engineer support for company executives and end users
• ERP SAP FI/CO
• Remote work due to weather condition
• Installation of server Windows 2003 – Dell PE 2650, router, switch Cisco 3700
• Network Support II
• Configuration of HW-SW. VPN, VOIP, server backup, patch updates
• Active Directory Setup, password, Role
• User account creation, active directory, and administration
The Renaissance Building, Saint Paul
• Systems Administrator for both Pc and Macintosh computers
• Remote work due to weather condition
• Installed and setup security network. Satellite setup in media and video center
Stellent, Eden Prairie, MN
• Worked as a systems analyst manager level I for international customers
• Software support for internal and external clients
• Remote work due to weather condition
• Upgraded desktop applications
FrontStep/Symix Minneapolis, MN
• Systems analyst for E-CRM applications
• Remote work due to weather condition
• Testing and evaluating customers’ network
• Troubleshoot applications during installation and resolution of technical issues
Amcom Software, Eden Prairie, MN
• Worked as systems analyst, integration from landline to Virtual telephone
• Remote work due to weather condition
• Point of liaison between Technical Department and Clients D.O.D Department of Defense.
• P.O.C (point of contact) for procurement and or communication strategist
• VRU, HL7 support. Set-up servers & workstation
Wam-Net, Eagan, MN
• Network administrator assistant
• Set-up and updated workstations
• Remote work due to weather condition
• Installed printers, routers, brouters, and bridges
• Participated in project & staff meetings to promote internal communications
Digital River, Eden Prairie, MN
• Computer support
• System patch
• Remote work due to weather condition
• Virus extract
• Backup systems
• Assisted customers and employees with daily troubleshooting